Refund Policy
AppIn subscriptions are sold through Dodo Payments as merchant of record. This page covers how to ask for a refund, what cancelling does instead, and how a refund is paid back.
Who you are buying from
Dodo Payments is the merchant of record for every AppIn subscription. It is the seller of record for the transaction, it handles the payment details, and it processes any refund. Dodo’s own terms for digital services apply alongside this page, and where the two conflict on a payment matter, Dodo’s terms govern.
How long you have to ask
You have 7 days from the date you were charged to ask for a refund — no reason required. This is Dodo Payments’ standard window for a digital subscription, and it applies to every AppIn plan. Whatever this page says, it does not remove a refund or withdrawal right you have under the consumer law of the country you live in.
How to ask
Email hello@getappin.com with “Refund request” in the subject line, and include:
- the email address on the account
- when you were charged
- why you are asking — a sentence is enough, and it helps us fix things
- the payment reference, if you have it to hand
An approved refund goes back to the payment method you used, through Dodo Payments. How long it takes to appear is your bank’s decision, not ours.
Cancelling is not the same as a refund
- Cancelling stops the next charge. You keep access for the period you have already paid for, and your links keep resolving until it ends.
- A refund returns money you have already paid. Where a refund is issued, access ends with it.
Subscriptions renew automatically, so if you do not want the next period, cancel before the renewal date rather than after it.
Where a refund will not be given
- Accounts closed for breaching the Terms of Service — including a link that put the shared link domain at risk.
- Problems on your side that the service cannot cause: your connection, your browser, or a destination you set incorrectly.
- Attempts to abuse the service, overload it, or work around the limits of a plan.
A duplicate or accidental charge is not in that list. Tell us and we will sort it out.
If something goes wrong at our end
If AppIn is unavailable for long enough to matter, tell us. We do not offer a service level agreement and so there is no automatic credit to quote at you, but a genuine outage that cost you a period of service is something we will make right, case by case.
Disagreements
Come to us first at hello@getappin.com — most of these are a misunderstanding that a reply fixes. For anything strictly about the payment itself, Dodo Payments also has its own dispute process.
Contact
Zeisoft Yazılım Limited Şirketi
hello@getappin.com